Store Policy
Customer Care
At RL Nix, we prioritise the satisfaction and well-being of our customers above all else. Our dedicated customer care team is committed to providing you with exceptional support and assistance every step of the way. Whether you have questions about our products, need help navigating our website, or require assistance with an order, we're here to help. Please don't hesitate to reach out to us via email at rlnixcustomercare@gmail.com or through our contact form. Your feedback and inquiries are invaluable to us, and we strive to ensure that your experience with us is nothing short of outstanding.
Privacy & Safety
We are committed to protecting your privacy and ensuring the safety and security of your personal information. This Privacy and Safety Policy outlines how we collect, use, and safeguard your data when you visit our website or interact with our services.
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Information We Collect
Personal Information - When you visit our website or interact with our services, we may collect personal information such as your name, email address, contact details, and payment information. This information is collected with your consent and is necessary to fulfil your requests and provide you with our products and services.
Usage Data - We may also collect non-personal information about your interactions with our website, such as your IP address, browser type, device information, and pages visited. This information helps us analyse website traffic, improve our services, and enhance your overall experience.
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How We Use Your Information
To Provide Services - We use your personal information to fulfil your orders, process payments, and deliver products and services you request from us.
To Communicate - We may use your contact information to communicate with you about your orders, provide customer support, send updates or promotional offers and respond to your inquiries.
To Improve Our Services - We analyse usage data to better understand how visitors interact with our website and services, identify areas for improvement and enhance the user experience.
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Data Security
We employ industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encryption, secure socket layer (SSL) technology, and regular security assessments of our systems and processes.
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Third-Party Services
We may use third-party service providers to assist us in operating our website, conducting business, or servicing you. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
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Your Rights
You have the right to access, update, or delete your personal information at any time. If you would like to exercise these rights or have any questions or concerns about our privacy practices, please contact us at rlnixcustomercare@gmail.com
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Changes To This Policy
We may update this Privacy and Safety Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates.
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Consent
By using our website and services, you consent to the collection, use, and processing of your personal information as described in this Privacy and Safety Policy
Payment Methods
- Paystack
- Credit / Debit Cards
- Offline Payments
- Apple Pay
- SnapScan
- EFT
